The event was explained repeatedly and my partner while initially collected, verbally expressed dissatisfaction. My partner now had 2 people present, 3 including me. A further person appeared and intervened. The subsequent person heard what had occurred. A person with a walkie talkie came by and my partner asked for assistance. Needless to say she was shocked with that turn of events.
She redeemed the money after the 3 plays to discover the machine has taken $37.25 and the voucher was for $13.75. So she inserted a bill to play the 3 quarters. That employee indicated she could bet a quarter but had to use paper money. My partner realized the machine would not take her money, back to the female employee she went.
That person directed her to the machine directly in front of the customer service desk. She approached a desk manned by a female blonde haired customer service person. the advise given to my partner was based on a pretense she wished to play $0.75 on a slot machine.